Privacy Policy

DispatchSaaS ("we," "our," or "us") operates the DispatchSaaS repair management platform. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our application and services.

DispatchSaaS is designed specifically for repair shops and service businesses to manage customer relationships, track repair jobs, and streamline business operations.

Personal Information

When you register for DispatchSaaS, we collect:

• Account Information: Name, email address, and profile picture (via Google OAuth)
• Business Information: Shop name, address, phone number, and business details
• Payment Information: Billing address and payment method details (processed securely by Square)

Customer and Business Data

As you use our service, we store the data you input, including:

• Customer Information: Names, contact details, and service history
• Ticket Data: Repair job details, notes, status updates, and technician assignments
• Invoice Data: Parts, labor costs, and payment records
• Device Information: Device models, serial numbers, and repair specifications
• Activity Logs: User actions, timestamps, and system events for audit purposes

Technical Information

• Usage Data: How you interact with our service, features used, and session duration
• Device Information: Browser type, operating system, and IP address
• Cookies: Session cookies for authentication and preference storage

We use your information to:

Provide and Improve Services

• Operate and maintain the DispatchSaaS platform
• Process repair tickets and customer management
• Generate invoices and process payments
• Provide customer support and technical assistance
• Develop new features and improve existing functionality

Communication

• Send service updates and important notifications
• Respond to your inquiries and support requests
• Provide billing and subscription information
• Send promotional content (with your consent)

Security and Compliance

• Protect against fraud and unauthorized access
• Comply with legal obligations and regulations
• Maintain audit logs for security purposes
• Investigate and prevent abuse of our services

We implement comprehensive security measures to protect your data:

Technical Safeguards

• Encryption: All data is encrypted in transit (SSL/TLS) and at rest
• Authentication: Secure OAuth integration with Google and other providers
• Access Controls: Role-based permissions and multi-factor authentication
• Database Security: Hosted on Supabase with enterprise-grade security
• Regular Audits: Ongoing security assessments and vulnerability testing

Operational Safeguards

• Employee access is limited on a need-to-know basis
• Regular security training and awareness programs
• Incident response procedures for data breaches
• Regular backups and disaster recovery planning

We do not sell your personal data to third parties.

We may share your information only in the following circumstances:

Service Providers

• Supabase: Database hosting and backend services
• Square: Payment processing and subscription management
• Google: Authentication services (Google OAuth)
• Vercel: Application hosting and deployment

Legal Requirements

We may disclose your information when required by law or to:

• Comply with legal processes, court orders, or government requests
• Protect our rights, property, or safety
• Investigate fraud or security incidents
• Enforce our Terms of Service

Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new entity, subject to the same privacy protections.

You have the following rights regarding your personal information:

Data Access and Portability

• View Your Data: Access all personal data we have about you
• Export Your Data: Download your data in standard formats (CSV, JSON)
• Data Portability: Transfer your data to another service provider

Data Control

• Update Information: Modify your account and business information
• Delete Data: Request deletion of specific data or your entire account
• Restrict Processing: Limit how we use your information

Communication Preferences

• Opt out of promotional emails
• Choose notification preferences
• Manage cookie settings in your browser

To exercise these rights, contact us at privacy@dispatchsaas.com

We retain your information for different periods based on the type of data:

• Account Information: Retained while your account is active
• Business Data: Retained for the duration of your subscription plus 90 days
• Payment Records: Retained for 7 years for tax and accounting purposes
• Support Communications: Retained for 3 years
• Security Logs: Retained for 1 year

After the retention period, data is securely deleted from our systems. You may request earlier deletion by contacting us.

If you have questions about this Privacy Policy or our data practices, please contact us:

We will respond to your inquiry within 30 days. For urgent privacy concerns, please mark your email as "Urgent - Privacy Matter."